User Research Specialist
Cool CompanyStockholm, Sweden
Cool Company are seeking a CRO / User Research Specialist to join our Growth team. As a CRO / User Research Specialist you will drive CRO-processes, optimise coolcompany.com for both public and logged in environment, with the main objective to improve conversion rate and number of qualified leads.
Duties and responsibilities:
Gather user insights, and analyse the data, through e.g., survey, poll, screen recording and interviews.
Conduct A/B tests, experiments, analyse website and identify improvement for better user experience and higher conversion.
Continuously review and optimise both the public and logged in environment and identify improvement areas to increase the conversion rate and number of qualified leads. The optimisation can regard input on copy, readability, CTA etc.
Effectively communicate test results and insights while providing actionable recommendations to both internal and external parties in web design, creative, product management, and development.
Collaborate with teams responsible for blogging, email, logged in environment, social media, to optimize each conversion path.
Hold workshops to educate and share learnings with wider company.
At least 4 years’ experience in:
User tests and user interviews.
Data collection using surveys, polls, screen recording, heatmaps, quantitative testing, etc.
Craft requirements towards developers / agencies.
Experience in Google Analytics, Google Tag Manager, Google Optimize, Hotjar, Optimizely, and potentially others.
Good knowledge of WordPress (or similar).
Easier implementations in WordPress (HTML, CSS, JS).
Understanding of statistical significance in testing and determining winning results.
Understanding of best practices for UI, UX, landing pages, and mobile/desktop experiences.
Who we are:
Cool Company is a fast-growing Nordic tech leader who is striving for creating smart solutions for freelancers and businesses. For freelancers, we simplify the process of starting a business and help people realize their dream without having to deal with the hassle of boring administration. For companies we streamline the process of sourcing, engaging, and paying the freelancers.
In our IT Team, we develop various web and mobile applications to help our company achieve our mission, and to reach our vision to become a Pan-European market leader.
What we offer:
Flexible option to work from home
Free breakfast on Mondays
Social working environment with activities and after works
If you think this job description fits you, please apply right away, as we are continuously expanding our team and evaluating all the applications we receive. If you think you are missing some skills required, please write a brief cover letter to demonstrate your passion and what you can bring to Cool Company with your qualities.
At Cool Company, we care about diversity. We welcome applications from all backgrounds. We strive for equality, and inclusion and to make it a standard in our workplace in every aspect.
For more info contact: